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Your satisfaction is the most important thing to us at MODA
SILVER. We do all we can to make sure that upon receipt of your merchandise you
will find that it matches your order exactly. However, if for any reason you decide
not to keep your merchandise, you can return it to us within thirty (30) days of
the original order's postmark date, accompanied with its proper documentation and
in its original box for a full refund of the purchase price (shipping, insurance
and handling charges are not refundable). Exchanges and reships do not alter the
date used when calculating the thirty (30) day return period.
Note: Some of the items we sell are considered special order items.
When you recieve these items, they will be labeled. If this label is in anyway altered,
removed, or broken, a 20% restock fee will apply if returned.
Special note on orders with special discounts:
If your purchase entitled you to free shipping based on the total of your order,
and your returns drop the total of your order below the threshold that allowed you
to have free shipping, we will charge you for the shipping cost of the original
order.
If your purchase entitled you to free shipping based on a coupon used at the time
of purchase, and your order is returned for a refund, we will charge you for the
shipping cost of the original order.
If your purchase entitled you to a free gift based on the total of your order, and
your returns drop the total of your order below the free gift threshold , we ask
that you return the gift. If you would like to keep the gift, we would charge you
the value of the gift, which is stated on our free gift offer.
If your purchase entitled you to a discount based on the total of your order, and
your returns drop the total of your order below the discount threshold, you will
be charged for the difference.
Orders over $200 may be subject to a 20% restocking fee.
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What do I do?
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Repack the item in the original packing materials and send in a protective package.
To send your package to:
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