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Q. Are your items real silver?
A. Yes, our items are .925 sterling silver with a rhodium finish unless otherwise
noted on the product description.
Q. What is Sterling Silver?
A. Silver is a precious metal and, much like gold, is too fine to be utilized in
a 100% pure form. To make it durable enough for use in jewelry, pure silver, which
has a .999 fineness (99.9%), is often alloyed with small quantities of copper (7.5%).
The copper is added to strengthen the silver and the resulting product is .925 sterling
silver (92.5%). This alloy is strong enough to be used in jewelry.
Q. What is Rhodium and Rhodium finish?
A. Rhodium is a metal that is a member of the platinum family. In its natural state
Rhodium is found to be liquid, not solid like platinum. In its liquid state Rhodium
can be applied to gold, sterling silver, base metals or other alloys to give it
the shiny white surface of platinum but at a fraction of the cost. The rhodium coats
the silver to enhance shine and durability. This metal top layer is usually applied
using a process known as electroplating.
Q. What are the stones made of?
A. Inspired Silver uses only the most brilliant cubic zirconia to maximize your
sparkle.
Q. What is Vermeil?
A. Vermeil is essentially .925 sterling silver layered with gold. While standard
plating is a mere 2 millionths of an inch of gold over the base metal, vermeil boasts
a coating 50 times that thickness, coming in at 100 millionths of an inch over sterling
silver. The result is long life gold jewelry with the exact same shine and richness
of real 14 karat gold that won't wear down as regular plated gold jewelry does.
To care for your gold vermeil jewelry, never machine polish or use any chemicals
such as silver or gold cleaner. A simple polishing cloth is all you need to keep
your jewelry looking beautiful!
Q. What is Tungsten?
A. Tungsten is a corrosion-resistant white metal that is extracted from a mineral
known as wolframite. It is the most wear-resistant metal available. It will not
bend, but in the event of an emergency, can be removed by medical professionals.
Q. How do I clean my Moda Silver jewelry?
A. We recommend using a silver polishing cloth. We do NOT recommend cleaning the
items with liquid sterling silver cleaner or silver polish. If the items are exposed
to these cleaning products the rhodium finish will be damaged.
Q. Are the watches from Moda Silver water proof?
A. Our watches are not water proof, but some are water resistant.
Q. Can I wear my item while washing my hands (In the shower, etc.)?
A. Yes you may wear the item while coming in contact with water, but we do not suggest
it. Soaps and lotions can cause build up on the stones reducing brilliance. Also,
common household chemicals such as anti-bacterial soap can cause the Rhodium finish
to be worn away. A good common rule to follow with jewelry is: Last thing to put
on before you leave and the first thing to take off when you get home.
Q. Will these rings turn my finger green?
A. No, in almost all cases, these rings will not turn your finger green. However,
if a person has a naturally high acidity level to their skin, it is possible for
their finger to “turn green” from silver or gold jewelry, especially when the weather
is warm and humid. This “green finger effect” may also be an allergic reaction to
alloy elements in sterling silver or gold. In some cases, the alloys used to make
jewelry more durable, may react with your body chemistry, causing a harmless green
or black discoloration on the skin. The rhodium plating that can be found on many
of our pieces serves not only to make the jewelry look beautiful but also acts as
a defensive layer, preventing this reaction from happening. Another reason for skin
discoloration may be the use of lotions, soaps or chemicals that come in contact
with your skin on an everyday basis (i.e.: antibacterial soap and household cleaning
supplies). A good common rule to follow with jewelry is: Last thing to put on before
you leave and the first thing to take off when you get home.
Q. What do I do if I received my items damaged?
A. We're sorry to hear about your issue with the item that you ordered. We do our
very best to provide our customers with beautiful, quality products that they'll
enjoy. While we do thoroughly inspect our items before shipping, it has been found
on rare occasions that, during transport in rough conditions, stones can be lost
and items may be damaged. If you receive an item that is missing a stone or has
been damaged in some other way, please contact our friendly customer service department
immediately between the hours of 9:00-5:00 PST at 303-627-9933. For more information,
please read Return Information.
Q. Can I have a ring sized?
A. We do not recommend sizing the item because the heat that it takes to size the
item could possibly alter the quality of the cubic zirconia. If you do decide to
have your ring sized by a professional jeweler, once the ring has been altered it
cannot be returned for a refund or exchange.
Return Information
Q. How long do I have to Return or Exchange an item?
A. We offer a 30-day money back return policy. *Please note that this 30 day window
starts from the original date that the order was confirmed delivered, NOT the date
you received this item, if these two dates differ. If you fall outside of this 30-day
window, you may still send in your item for an exchange but may be charged a fee.
We also offer an extended one year warranty. If for any reason a problem should
arise with any of your items, you may return it/them for an exchange for a minimal
fee.
Q. What if it is over 30 days and something has happened to my item?
A. Moda Silver offers a One Year Extended Warranty, from the original date of
purchase, for only $9.99 (which includes shipping & handling). Just call customer
service during business hours (9:00-5:00 PST at 303-627-9933) to receive your
order number and notify them that your item is being returned to us. Send back your
merchandise with a check or money order made out to Inspired Silver for $9.99 along
with a note including your first and last name, phone number and order number and
we will send the same product in the same size within 10-14 business days. For credit
card payments please contact our Customer Service Department during business hours
so they may take your credit card information. *Please note: If your item or size
is not available online, check with Customer Service to make sure the item is still
available and has not been discontinued.
Q. How long do I have to return an item for a refund?
A. We offer a 30 day money back guarantee on all of our items. You may return an
item in for a refund of the purchase price with in 30 days of the original delivery
date. Please note that shipping and handling is non refundable.
Q. How do I return an item(s)?
A. Item(s) may be returned via USPS mail, DHL, Fed-EX or UPS. The item(s) must be
securely packed and sent back with account information and instructions on how to
process the return (Exchange or Refund). Please note we are NOT responsible for
any returns that are lost or damaged in transit. We highly suggest insuring any
return packages.
Q. What do I ship my return back in?
A. It is best to send your return back in the box you received but you can also
use a bubble or padded envelope. *Please note: Paper envelopes will rip during postal
processing. We are not responsible for envelopes received without product.
Q. How do I fill out the return / exchange form?
A. First, fill out the back of your invoice by checking the box for either a refund
or exchange. Second, write down the item you are returning to Moda Silver in
the box labeled Returned Items. If you are exchanging an item for a different size
or item you will then write down the new item you would like in the Exchanges box
with the quantity and size you would like. Be sure to make a copy of this form for
your records or be sure to make a note of your order number.
Q. What if I lost my invoice / return exchange form?
A. Write down on a piece of paper your first and last name, address, phone number,
item you are returning, if you would like a refund or exchange, new item and/or
size desired, and your order number. Send that in with your return item.
Q. Where do I send my return?
A. Send your return to:
Q. Do I have to pay shipping for my return?
A. Yes, customers are responsible for the cost of shipping items back to Moda
Silver.
Q. Is there a charge for my exchange shipping to me?
A. Your first exchange is sent to you with no added shipping costs. Any additional
exchanges will cost and extra $2.99 for shipping and handling.
Q. What if my exchange has a price difference?
A. If your exchange is priced lower than the original item ordered, we will refund
that difference to you in your original form of payment. If your exchange is priced
higher than the original item ordered, you must include a form of payment (credit
card number & expiration date, check, or money order) for the price difference.
Q. Can I return my package ‘Return to Sender’?
A. ‘Return to Sender’ is NOT an authorized return method. Any shipping charges incurred
will be at customer’s expense.
Q. How long will it take to process my return?
A. We do our best to process returns as fast as possible. All returns, be they refunds
or exchanges, are processed with in 10-14 business days of being entered into our
system.
Q. How will I know when my exchange item has been shipped?
A. Once your exchange request has been completed an email will be sent to your email
address on file.
Q. How long will I have to wait to receive my exchange?
A. All exchanges are sent out First Class Mail and will take 3-7 business days for
delivery. International exchanges will take 10-14 business days for delivery.
Q. How will my refund be issued?
A. Your refund will be issued in the form of payment you originally submitted for
the purchase.
*Promotional $5.00 gift cards are not eligible for refunds only exchanges
Q. I used a gift card and a credit card for my purchase how will I be refunded?
A. The gift card will take priority in all refunds issued by Moda silver. Any
additional amount over the original gift card amount will be issued back to the
original form of payment.
Q. The original account (bank account, credit card, etc.) I used to make my purchase
is has since been closed. Can I receive a check or have the refund put in a new
account?
A. Unfortunately, we are not able to issue refunds to any other account or in any
other form of payment that was not originally processed for the returned order.
If your account has been closed, the refund can still be processed to that account
number with your credit card company. Your credit card company will then issue you
a refund according to their procedures.
Q. Why was I refunded minus shipping?
A. Any orders that are sent out with free shipping and are returned for a refund
and/or exchange are subject to shipping and exchange adjustments. If your order
total drops below the threshold for free shipping you will be charged the correct
amount for the shipping level you received with your order total.
Q. I returned multiple items from different orders. Why don’t my refunds show up
all together?
A. Your returns from differing orders are processed separately, as each one of them
has a different order number. As your refunds are processed you will see them reflected
on your card statements.
Q. Why hasn’t my refund been reflected on my (bank, credit card, etc.) account?
A. Most refunds take 48 to 72 business hours to show up on your account. However,
some cards, depending on the bank, can take 1 to 2 billing cycles to be reflected.
Check with your card company to be sure they have received the refund.
Shipping Information
Q. How will my order be shipped?
A. Orders that are sent out with standard shipping will be shipped out First Class
United States postal mail. This will take an estimated 3-7 business days for delivery
but we have found in rare cases that it can take up to 10 business days. Please
note that weekends, bank and/or government (non-mail) holidays and major holidays
are NOT included as business days.
Q. What shipping methods do you offer and what are the costs?
A. We provide four shipping methods:
First class US postal mail at the flat rate price of $5.60 (3-7 business days)
Priority US postal mail at the flat rate price of $9.95 (2-3 business days)
FedEx delivery at the flat rate price of $26.95 (1-2 business days)
International shipping at the flat rate price of $17.50 (10-14 business days)
*Please note we do not guarantee shipping time frames except on FedEx packages.
Q. What is the cut off time to place a FedEx order and have it shipped the same day?
A. The order must be placed before 1:00pm PST and the item must be in stock to ship
the same day via FedEx. Any orders that are placed after 1:00pm PST will go out
the next business day. If your order is placed after 1:00pm PST and it must go out
FedEx that day, it is best to call Customer Service (Monday through Friday, 9:00am
to 5:00pm PST) and we will make every attempt to expedite your order for same day
shipping.
Q. If I place an order on Friday or over the weekend and request FedEx delivery,
will it be delivered to me on Saturday?
A. No, FedEx delivery is standard 1-2 business days. FedEx Business days are Monday
– Friday non-holiday. If your order was placed before 1:00pm PST your order should
be delivered Monday. If your order was placed AFTER 1:00pm PST on Friday or ordered
on a weekend, your order will be delivered the following Tuesday if and only if
Monday and Tuesday are not holidays.
Q. What are Courier Holidays?
A. Courier does NOT deliver on these holidays:
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
New Years
Q. Do you ship internationally?
A. Yes, we do ship internationally. Shipping cost is a standard flat rate of $17.50
plus whatever duties and taxes you may incur. Average international shipping time
is 7 to 10 business days.
Q. From where is my order being shipped?
A. All orders are shipped from our warehouse located in the city of Torrance, California.
Q. How long will it take to process and ship my order?
A. We make every attempt to process orders as quickly as possible. If all of the
items you have requested are in stock, it will take an average of 24-48 hours to
process and ship your order.
Q. When are orders shipped?
A. Orders are shipped out Monday through Friday. Orders will not be processed or
shipped out on weekends or holidays.
Q. What do I do if my order was confirmed delivered but I did not receive it?
A. Please contact customer service Monday through Friday 9:00am to 5:00pm PST at
303-627-9933 and inform them that although it was confirmed delivered, you have
not received your order. A Lost and Rifling claim form will be submitted. This form
is a federal form that is filed with the United States Post Office in order to conduct
a federal investigation.
Order Information
Q. How can I place an order?
A. You may place an order over the phone or on the internet using a credit card
or you may mail in a check or money order.
Q. Is it safe to submit my credit card information on your website?
A. Yes, it is. We are proud to say that we have never had a problem with the security
of any customer’s information. The website is equipped with a hacker safe program
that is monitored and tested daily.
Q. Do you offer a wholesale program?
A. We do not offer a wholesale program.
Q. Why is my order status pending?
A. Your order status will appear as pending until the order has been shipped. Please
allow up to 24 hours for our system to update and the correct information to be
reflected.
Q. Why was my credit card charged more than once?
A. If you have an error message while attempting to place an order it will place
a hold on your credit card account. This does NOT mean that your account has been
double charged. It is a pending transaction that will reverse on its own. We have
a very secure site for your protection. If you are having trouble with your billing
address, we would suggest contacting your bank to verify the billing address they
have on file for you. They may have more than one address on file. We have not charged
you twice and we do not have multiple orders for you. What you are seeing is an
authorization, not an actual charge. Whenever a debit card is used it is always
authorized right away whether it is accepted or not. The authorization does disappear
on its own. We are not going to charge you so that will go away. If you wish, we
can fax the bank and let them know that we are not going to charge you. If you would
like us to do that, you need to call our Customer Service department Monday-Friday
9:00am-5:00pm PST with the fax number to the bank, your credit card information
and who to send the fax attention to. We can not do this through email so you must
call us with that information.
Q. When will my credit card be charged for an order?
A. The credit card will be charged at the time of the order being shipped.
Q. Why was my credit card charged if my order was declined?
A. We have a very secure site for your protection. If you are having trouble with
your billing address, we would suggest contacting your bank to verify what billing
address they have on file for you. They may have more than one address on file.
We have not charged you and we do not have an actual order for you. What you are
seeing is an authorization not an actual charge. Whenever a debit card is used it
is always authorized right away whether it is accepted or not. The authorization
does disappear on its own. We are not going to charge you so that will go away;
if you want we can fax the bank and let them know that we are not going to charge
you. If you would like to do that you need to call us Monday-Friday 9:00am-5:00pm
PST with the fax number to the bank, your credit card information and who to send
the fax attention to. We can not do this through email so you must call us with
that information.
Q. Why has my account been charged but the order has not shipped?
A. One or more of the item that you have selected is temporarily on backorder. The
account was charged to reserve the item to your order. If you would like to cancel
the backordered item and have the account refunded please contact Customer Service
during business hours.
Q. Can I add something to an order once it has been placed?
A. Because we begin processing your order as soon as it is placed, we are unable
to add any additional items to your order.
Q. Will my invoice include the price I paid for the items?
A. Yes. All invoices are sent out with prices and product information.
Q. Why did I receive a merchandise credit?
A. A merchandise credit was issued to the account because the return was made after
the 30 day return policy.
Q. How can I check the status of my backorder?
A. You may send an email or call our toll free number (1-866-547-4583) during customer
service hours for an update on your backorder.
Q. Will I be charged tax?
A. Tax will only be charged on orders delivered within California at a sales tax
rate of 8.25%
Q. Why is there a security tag on my item?
A. The item you received is a special order item. *Please note: If you are returning
a special order item, this security tag must remain attached. If this tag has been
removed or tampered with in any way, a 20% restocking fee will be applied.
Q. Do you carry half sizes?
A. Unfortunately, fashion jewelry is not available in half sizes but we do offer
ring snuggies or guards to make a more comfortable fit available to you. Our standard
sizes are 5-10 for women and 8-13 for men.
Q. How do I find out my ring size?
A. We offer a print out ring sizing chart that is located on our home page. If the
ring sizing chart is used properly you may determine your ring size. An alternate
method would be going to any local jeweler and requesting your finger to be sized.
*Please note: Visiting a jeweler is the most accurate way to determine your ring
size. We are not responsible for any incorrect interpretations of the ring-sizing
chart.
Payment Information
Q. What credit cards do you accept?
A. We accept credit and debit cards with the Visa, Master card, Discover or American
Express logo.
Q. Can I place an order by mail with a check or money order?
A. Yes. Please mail in a check or money order payable to Inspired Silver along with
a note indicating the item number, name and the size if it’s a ring. Also, be sure
to include the address to which you want the order shipped, your name and a contact
phone number.
Q. Can I place an order and pay thru PayPal?
A. We are now accepting PayPal for all orders. This option may also be mandatory
for international orders.
Q. Do you accept Gift Cards from major credit card companies?
A. Yes. If you would like to place an order with a major credit card gift card please
call Customer Service for assistance. The order will NOT be accepted if you attempted
to place it online.
Q. How do I use my merchandise credit?
A. Please visit our website at: www.modasilver.com and select the item(s) you
would like to order. When you are ready to redeem your merchandise credit please
call customer service toll free 1-866-547-4583 between Customer Service hours of
9:00am to 5:00pm PST Monday thru Friday. Please provide the Customer Service representative
with the previous order ID number that the credit is attached to and item number(s)
you would like to purchase.
Q. Do you offer Inspired Silver Gift Cards?
A. We are happy to now offer Inspired Silver gift cards available in $5.00 increments
up to $200.00. *Please note $5.00 promotional gift cards may not be used to purchase
gift cards.
*Please note any free items ordered with an e-gift card will not be eligible for
these items to be sent as there is no shipment
Q. How do I use a Gift Card for an online order?
A. To use your Moda Silver Gift Card towards an online purchase, select the
items you would like to purchase and put them in your cart, continue to check out,
enter your Gift Card number and Pin (located on the back of your card) on the shopping
cart page then click Apply Gift Card. Any unused Gift Card balance will remain on
your gift card.
Q. How many Gift Cards may I use at one time?
A. You are welcome to use as many gift cards that you would like on one purchase.
*Please note promotional / free gift Inspired Silver gift cards may only be used
one per purchase.
Q. How do I check my Gift Card balance?
A. You can check the balance on a gift card by calling customer service Monday to
Friday 9am to 5pm PST or going to www.inspiredsilver.com/giftcard
Q. What if my Gift Card is lost or stolen?
A. Treat your gift card as you would cash. If your gift card is lost or stolen,
a replacement card will be reissued with the balance currently remaining on the
card when an original receipt is presented.
Q. Can I return a Gift Card?
A. Gift cards are redeemable for cash as required by state law if the value is less
than five dollars and the gift card was not a promotional / free gift Inspired Silver
gift card.
Q. Do you offer price adjustments?
A. If you find that a piece of jewelry you have purchased goes on sale within 14
days, ModaSilver.com will gladly issue a refund for the difference. Please
email Customer Service with the details of the order or call customer service Monday
thru Friday 9:00am to 5:00pm PST at 1-866-547-4583. You must have your order number
available. Terms and Conditions- “Deal of the Day” items are not eligible for the
Price Policy adjustment. The product currently on sale must be the exact same color,
style and available size listed online as the item previously purchased. Coupon
codes are not valid with items on sale. If the new order total has dropped below
the free shipping level you will be charged for shipping. Not valid on ModaSilver.com
Outlet or Clearance items. Policy subject to change without prior notice.
Catalog Information
Q. How can I get a copy of your free catalog?
A. You may enter your information online, call customer service, email, or mail
in your request to receive your free copy of our catalog.
Q. How long will it take for me to receive one of your catalogs?
A. Our catalogs are sent bulk mail and may take 4-8 weeks to be received once they
have been sent.
Q. How often is there a new catalog available?
A. Because jewelry styles are constantly changing every day we only do one catalog
a year. This is done to help keep costs down and allows us to offer the catalog
to our customers free of charge.
Q. Does your catalog consist of all of the items you carry?
A. Because Modasilver.com has over 2000 items available, we are not able to
picture every item we have in one catalog. Our catalogs usually consist of our newest
items and our best sellers. If you would like to see all of our items they can be
viewed online at www.ModaSilver.com
Q. Are the prices in the catalog set prices?
A. We apologize but the prices in the catalog are subject to change with out notice.
All updated prices will be located on our website.
Q. Can I place an order from an old catalog?
A. We welcome any and all orders from our catalogs as long as the items are still
available online. We make every attempt to change our styles to keep up with the
ever changing fashion world. If you do not have Internet access to check product
availability, you are welcome to call Customer Service. *Please note: The items
will be sold at the price indicated on our website; old catalog prices are not valid.
Q. How can I be removed from the mailing list?
A. Please notify Customer Service via telephone, email, or mail with your request
to be removed from our mailing list. If submitting your request in writing, please
be sure to include a legible copy of your first and last name along with your address,
as we are unable to remove you if we cannot read or do not have your information.
Sale Promotion Information
Q. How often do you have sales?
A. We offer many interesting, up-to-date and fun sales! We usually have specials
that are emailed to our customers on Tuesdays and Fridays.
Q. Can your sales promotions be combined with any other offers such as coupons?
A. Our sales promotions cannot be combined with any other offers or coupon codes.
Q. How can I get a coupon?
A. Our coupons can be found in many fashion and celebrity focus magazines. Look
for our ads in magazines such as Star magazine, Cosmopolitan, OK!, etc. We also
offer coupons in our catalog and send weekly sales promotion emails. You can receive
our weekly email specials and coupon codes by entering your email address in our
Newsletter Signup field at the bottom left hand side of our home page www.ModaSilver.com
Q. Can I apply more than one coupon to an order?
A. No, there is a one coupon per order limit. After you have entered your coupon
code and the code has been applied to your order, the code box will disappear and
you will not be able to enter any additional codes. *Please note: Coupons cannot
be combined with any other offer.
Q. Will my original coupon apply to my exchange items?
A. Yes, the original coupon used on the order will be applied to regular priced
exchange items. For example, if the original purchase was made with a 15% off coupon
code you will receive 15% off your exchange item or items.
Q. Can I apply a new coupon to my exchange order?
A. A new coupon may not be applied toward an exchange order, as the exchange is
an extension of your original order.
Q. How do I apply my coupon?
A. At the time of check out there will be a small box at the top left side of the
page. Enter your coupon code exactly as it is written – Codes are case sensitive!
Directly next to the box there will be a purple button with the words “Apply Coupon.”
This button must be clicked in order for the coupon to be properly applied to the
order. Once the coupon has been submitted properly, the check out page will refresh.
At this time, the promotion will be reflected in your order total on the top right
side of the check out page.
Q. Can a coupon be applied to an order once the order has been placed?
A. If you have forgotten a coupon code that was emailed to you before your order
was completed, we will be happy to accept that code up to 7 days after the order
was placed. Please email Customer Service with the exact coupon code, when the email
with the coupon was received, and your order number. You may also call customer
service with this information Monday through Friday 9:00am to 5:00pm PST at 303-627-9933.
*Please note: If after a coupon code is applied, your order total drops you below
any possible free shipping threshold level, you will be charged the appropriate
shipping cost. Orders will be checked for exact time placed.
General Information
Q. Do you have a showroom?
A. Yes, we do have a showroom for customers to visit, try on, see any jewelry pieces
in person and make purchases. We are located in Torrance, California. Our address
is:
Q. What are your showroom hours?
A. We are open Monday thru Friday 9:00am to 5:00pm we are closed on major holidays.
During the holiday season our showroom hours may vary please call Customer Service
to verify any additional hours of operation.
Q. Can I place my order online and pick it up in the showroom?
A. That can be arranged, however, as soon as your order is placed you will need
to call Customer Service with your order number and notify them that you have placed
an order and that you would like to pick it up at our showroom.
Q. What are your customer service hours?
A. Customer Service is available to provide you with any help you may need Monday
thru Friday 9:00am - 5:00pm PST at 303-627-9933. *Please note: Morning tends to
have a heavier call volume.
Q. What hours of the day can I place an order?
A. For your convenience, orders can be placed 24 hours a day online at www.ModaSilver.com
or by calling our toll-free number: 303-627-9933
Q. How long has Moda Silver been in business?
A. Moda Silver is a division of Ecommerce Innovations. Ecommerce Innovations
is a family run, minority owned, internet-based company specializing in consumer
related products. Founded in 2003, Ecommerce Innovations is made up of four separate
entities to date. The flagship site in the company's lineup, ModaSilver.com,
is one of the industries leaders in online jewelry retail. Modasilver.com launched
Ecommerce Innovations into the celebrity and designer inspired world, making trendy,
yet affordable, silver jewelry that replicates the “Red Carpet” style.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Site that contains typographical errors,
inaccuracies, or omissions that may relate to product descriptions, pricing, promotions,
offers, and availability. We reserve the right to correct any errors, inaccuracies
or omissions and to change or update information or cancel orders if any information
on the Site is inaccurate at any time without prior notice (including after you
have submitted your order).
Colors
Manufactured stone can slightly differ in saturation, tone and hue from time to
time during production. We have made every effort to display as accurately as possible
the colors of our products that appear on our site. We cannot guarantee that your
computer monitor's display of any color will be accurate.
Site Transactions
We reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or per
order. These restrictions may include orders placed by or under the same customer
account, the same credit card, and/or orders that use the same billing and/or shipping
address. In the event we make a change to or cancel an order, we will attempt to
notify you by contacting the e-mail and/or billing address/phone number provided
at the time the order was made. We reserve the right to limit or prohibit orders
that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
If you'd like to cancel or change your order, please call customer service Monday
to Friday 9am to 5pm PST 303-627-9933 as soon as possible. Cancellation requests
may take up to 3 to 5 business days to be processed. We'll do everything we can
to accommodate your request. But please bear in mind that our order-fulfillment
and shipping systems are designed to get orders on their way quickly and efficiently.
Therefore, we cannot change or cancel an order once it has entered the shipping
process. Please note: If you cancel an item that qualified you for a promotion
or special deal, you may no longer receive that discount or promotion.
Q. Why didn't I receive my free gift / promo gift with purchase?
A. Almost all of our promotions have purchase totals that must be met in order to
receive your free item. If the coupon code also includes a discount % off that could
drop you below your needed dollar amount. If you enter the code and do not see the
free item appear in your cart then you did not qualify for the item or the code
was not entered correctly. If you qualified for the free item it will appear in
your cart when the code was entered. *Please note any tax or shipping & handling
is not a part of your purchase price and will not qualify for your purchase total.
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